We want to ensure that any problem you encounter, any issue that arises, gets dealt with as quickly as possible. We have standards to keep, and people in place to ensure we keep them. Depending on the issue or the topic, and the priority of it, we may decide that it would be more appropriate to deal with an issue without the need for your intervention.

Lindenhouse use leading edge technology that enables our Support Staff to take remote control of any machine connected to the internet, where we have the users consent. The Firewall-friendly, virus-free utility enables our Engineers to invite users to start a session by simply going to a web page and entering their name. The INVUCare Annual Support contract covers our Users for telephone and email support, but we understand that, sometimes, no matter how good we are, we are not able to meet our own standards because of the inherent shortfalls in telephone communications. Our remote control service negates this possibility. With our ability to take control of a machine in seconds, we ensure that you get the fastest possible turn-around on any query or issue.